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Complaint Handling

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COMPLAINT HANDLING

In the unlikely event of a complaint regarding our Estate Agency service we confirm that we have a complaint handling procedure.

ALTERNATIVE DISPUTE RESOLUTION (ADR)

To comply with the changes that came into force at the beginning of October 2015 we can advise our customers that should a complaint not be resolved our ADR provider will be the Royal Institution of Chartered Surveyors (RICS).  They can be contacted at www.rics.org.